YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.
RESPECTING ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD-PARTY COURIERS, THEN:

(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (YLANDA) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.

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(B) Our creations are carefully inspected to ensure they meet our quality requirements. Our products are made by hand in small batches, so there might be small imperfections, air bubbles, and differences in color. These characteristics are not deemed a defect, but rather a distinctive attribute of each of our creations, and will not adversely affect the normal usage of the product.

(C) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ALSO AGREE THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU. THEREFORE, YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.
 

(C) HERE AT YLANDA, WE DO OUR UTMOST TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION.  PLEASE REMEMBER THESE ARE HANDMADE PIECES WHICH REQUIRE SAFE PACKAGING.
HOWEVER, IF YOU DO RECEIVE A PRODUCT WITH FAULT, WE ARE HAPPY TO EXCHANGE OR REFUND THE ITEM.
PLEASE NOTE: ALL ITEMS PURCHASED DURING THE FLASH SALE WILL BE CONSIDERED FINAL SALE. EXCHANGES OR REFUNDS WILL NOT BE PERMITTED.

PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM IF THERE IS AN ISSUE OR FAULT BEFORE SENDING THE PRODUCT/UNIT BACK SO THAT WE CAN ADVISE ON HOW TO RETURN THE PRODUCT/UNIT TO US:  INFO@YLANDA.COM

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(D) IN THE CASE OF RETURN, THE SHIPPING COSTS CANNOT BE REIMBURSED. TO BE ELIGIBLE FOR A RETURN/EXCHANGE YOU MUST COMPLY WTH THE FOLLOWING CONDITIONS,

YOU MUST REQUEST A RETURN WITHIN 5 DAYS OF RECEIVING THE PRODUCT.

THE PRODUCT MUST BE IN ORIGINAL AND PERFECT CONDITIONS. PLEASE KEEP IN MIND, WE DON'T ACCEPT RETURNS NOR OFFER REFUNDS ON ANY KIND OF LIQUID PRODUCTS INCLUDED REED DIFFUSERS, ROOM SPRAY AND ALL PRODUCTS THAT HAVE BEEN USED.

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(E) REFUND WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 14 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT.

PLEASE KEEP AN EYE OUT FROM E-MAIL NOTIFICATION FROM US, AS WE WILL KEEP YOU UPDATED!

 

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Business information

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Managing Director: Yolanda Da Silva

Commercial register: CHE-335.304.844

Registered office: 4053 Basel

E-Mail: info@ylanda.com

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